Returns & refunds

Thank you for choosing The Dry Cape for your rainsuit needs! We strive to provide high-quality products and excellent customer service. Please review the following policy regarding returns and refunds for our customers:

1. Return Eligibility:

   • To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
   • Customized or personalized items may not be eligible for return unless they are defective or damaged upon arrival.

2. Return Process:

   • To initiate a return, please contact our customer support team.
   • Provide your order number, details of the item(s) you wish to return, and the reason for the return.
   • Our team will review your request and provide you with instructions on how to proceed with the return.

3. Return Shipping:

   • Customers are responsible for all return shipping costs unless the return is due to a defect or error on our part.
   • We recommend using a trackable shipping method to ensure the safe return of your item(s).
   • The Dry Cape is not liable for any items lost or damaged during the return shipping process.

4. Refund Process:

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed and applied to the original method of payment within [number] business days.
   • Please note that shipping fees are non-refundable unless the return is due to a defect or error on our part.

5. Defective or Damaged Items:

   • If you receive a defective or damaged item, please contact us immediately upon receipt.
   • Provide photographic evidence of the defect or damage, along with your order number and a description of the issue.
   • We will arrange for a replacement or refund, including any applicable shipping fees.

6. Exchanges:

   • At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

7. Restocking Fee:

   • A restocking fee may be applied to returns of certain items. This fee will be deducted from your refund amount.

8. Cancellation Policy:

   • Once an order has been processed and shipped, it cannot be canceled. Please review your order carefully before completing the purchase.

9. Contact Us:

   • If you have any questions or concerns regarding our returns and refunds policy, please don't hesitate to contact our customer support team.

By placing an order with The Dry Cape, you agree to abide by the terms and conditions outlined in this Returns & Refunds Policy. We value your business and are dedicated to ensuring your satisfaction with our products and services. Thank you for choosing The Dry Cape!